Billing & collections for waste haulers
Your trucks run on time. Your invoices should too. We handle the statements, the extras, and the slow accounts — every week, in your shop's name.
You paid the driver. You paid for the fuel. The customer still hasn't paid you.
On a typical hauler's book, four things bleed real cash every month. None of them are dramatic — that's why they keep happening.
The driver swapped a container, hauled an extra load, or ran an overflow. The ticket sits in the cab for a week. By the time it hits the office, half of them never make it onto the invoice.
The contract says a CPI increase every January. January came and went. The new rate is in the system on three accounts and the old rate is still running on the other forty.
Your current sheet says one number. Your invoices say a number from two updates ago. Nobody noticed because nobody is comparing the two side by side.
They got it. It's in their portal. It just never moved out of pending because nobody from your office called and walked them through it.
Commercial, multifamily, roll-off, municipal — each one bills differently.
The highest dispute rate on your book. We standardize POs, send statements every week, and call before things hit 60 days — not after.
Most of them want it in Yardi, AppFolio, or RealPage. We submit through the portal, fix rejections the same day, and follow up with the AP contact directly.
Job-site swaps, change orders, and lien rights on every active container. We file preliminary notices on day one in any state that requires it.
Long pay cycles by ordinance. We file claims on time and apply the prompt-pay statute in your state when the contract allows it.
Same routine. Every week. Forever.
The reason most haulers fall behind is that billing is whatever's left over after dispatch is handled. We run the same set of tasks, in the same order, every single week — so nothing gets "left over."
Pull driver tickets from the weekend. Match every swap, extra, and overflow to an account before invoices go out.
Issue the week's invoices and statements. Re-send anything that bounced or got rejected at a property portal.
Soft follow-up on the 30-day bucket — emails, portal nudges, and a quick check that the AP contact actually received it.
Real calls on the 60+ day accounts. Document every conversation in your system so the next person can pick it up cold.
Cash applied, disputes flagged, rate sheet audited against three random accounts. Short report lands in your inbox before the weekend.
We work in whatever system you already pay for.
No new platform to learn. No data migration. We get read/write access on day one and start invoicing the same week.
14-truck roll-off and front-load hauler, Southeast U.S.
Family-run hauler, about $6M in revenue. The owner was doing collections at night after his kids went to bed. He'd tried twice to staff an in-house billing role — the first hire left in four months, the second wasn't sustainable on payroll.
We took over statements, follow-up, and the awkward "where's my invoice" calls. Within a few months, the over-90 bucket cleared out, the annual price increases finally went into effect on every account, and the owner stopped opening his laptop on Sundays.
- Every driver ticket matched to an account before invoices ran
- Annual CPI increase applied to every contract on the renewal month
- Over-90 bucket cleared and stayed cleared
- Property manager portals — Yardi, AppFolio, RealPage — submitted weekly
- Owner stopped opening his laptop on Sundays
We're not for every hauler — and that's the point.
- • Regional waste, recycling, or roll-off operator
- • 5 to 80 trucks, mixed commercial and residential
- • Owner-led or family-run, doing billing in-house today
- • Tired of the "we never got the invoice" conversation
- • Pure residential subscription, no commercial accounts
- • National hauler with a full in-house AR team
- • Looking for a debt collection agency for already-bad debt
- • Want a percentage-of-collections model
What haulers ask before getting started
How is this different from a debt collection agency?+
Collection agencies pick up accounts after they've gone bad. We start at day one of the invoice — statements out, friendly follow-up on time, real calls before things hit 90 days. The goal is that almost nothing ever reaches collections in the first place.
Do you work in Trux, Soft-Pak, or AMCS?+
Yes — those are our three most common hauler integrations, along with RouteWare, Encompass8, and direct QuickBooks. We get access on Monday and the first invoices go out the same week.
Will you submit invoices to property manager portals like Yardi and AppFolio?+
Yes. Most commercial property managers want invoices in their portal instead of email. We handle the portal side so your office isn't logging into six different systems every week.
Will you call my customers?+
Yes, but in your shop's name. Every call and every email goes out branded as your office — same email signature, same phone tree treatment. Your hauler stays your hauler.
Can you catch extra picks, swaps, and overflows that never got billed?+
Yes. We pull driver tickets every week and match every extra to an account before invoices run. This is usually one of the first places we find money on a new client's book.
Will you apply our annual price increases?+
Yes. We audit contracts on a quarterly cycle and flag CPI increases before the renewal anniversary, so the new rate actually goes into effect on the right month instead of getting missed for another year.
What does this cost?+
A flat monthly fee based on the volume of accounts and invoices we manage — not a percentage of what we collect. Most regional haulers fit between $1,500 and $4,500 a month.
Let us handle the billing.
Same routine, every week, done in your shop's name. So your trucks keep running and your office stops working nights.