Billing & Collections
for plumbing companies.
You're not running a plumbing company so your spouse can do QuickBooks at 9pm. We take the invoicing, the follow-ups, and the awkward calls off your plate — so the trucks roll, the techs get paid, and the customers still love you.
The 9pm shift nobody talks about.
Most owner-led plumbing companies have a second shift after the trucks are parked: the owner or their spouse at the kitchen table, sorting paperwork, fixing invoices, and chasing the three accounts that didn't pay last month. It's invisible to your customers, but it's the thing burning out your family.
We're the people who do that work during the day, so you don't do it at night.
Residential pays on the truck. Commercial pays whenever it feels like it.
Your plumbing company is really two businesses with one office. We bill them differently — because they behave differently.
Residential service & repair
Card on the truck, signature on the tablet, done. Most homeowners pay the same day — the issue is the ones who don't.
- Online pay-by-link on every invoice we send
- Same-day reminder for any unpaid card-on-file attempt
- Polite 7/14/21-day cadence on the rare slow payers
- Warranty and callback charges billed cleanly — not forgotten
Commercial, property management & new construction
Where the real money sits — and where months disappear chasing the right PO number, the right billing email, the right approver.
- Every invoice goes out with the PO, photos, and signed work order attached
- Weekly statement cycles to property management billing teams
- Preliminary notices and lien rights preserved in all 50 states
- Retention release tracked and chased without you having to remember
Most plumbing shops lose more in cracks than to bad customers.
It's almost never a customer refusing to pay. It's a ticket that never became an invoice — and four weeks later, nobody remembers the job.
After-hours emergency calls
Tech responds at 11pm, fixes the burst line, scribbles on a paper ticket. By Monday the ticket is in a different truck. The customer assumes it was covered by their landlord. The invoice is never sent.
Warranty and callback work
You go back to a job to fix something under warranty — and end up doing $400 of unrelated work the customer asked about while you were there. That $400 almost never gets billed.
Insurance & restoration jobs
Adjuster wants supplements. Carrier wants documentation. Six weeks later the check is short and you don't remember why. We handle the back-and-forth and recover the depreciation.
Property management portals
Yardi, AppFolio, Buildium — every property manager has a different system and a different format. Reject one invoice and you restart the 30-day clock. We submit it right the first time.
Eight-truck residential & light commercial shop, Carolinas
Owner doing $3.8M a year. His wife was the bookkeeper. Two kids in middle school. They hadn't had a real weekend off in two years.
The first thing we found wasn't unpaid invoices — it was un-sent invoices. About one in six emergency calls from the previous quarter had never been billed at all. Tickets handwritten by techs at night, dropped into a truck folder, never typed up.
We got read access to his scheduling system on a Tuesday. By Friday we were sending invoices the same day work was completed, with photos attached. The backlog from the prior quarter was billed and collected over the following six weeks.
His wife stopped doing books on weekends. The owner stopped writing himself reminders about which property managers to call. By month three the operation was running without either of them touching paperwork — and the family ate dinner together on Sundays again.
Plumbing software we bill inside of
No new software to buy. No migration project. We get the access we need on Monday and the first invoices go out Tuesday.
Off the books. Back on the trucks. Or off the trucks entirely.
Every job becomes an invoice
Same day the work is done — not next week, not next month, not 'when we get around to it'.
Nobody at home does books at night
The work stops following you home. Weekends are weekends again.
No awkward calls in your name
We follow up professionally, in your branding, without sounding anything like a collection agency.
Billing & collections questions plumbing owners ask us
What is plumbing billing and collections outsourcing?
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It's a service where a small dedicated team handles your invoicing, payment follow-ups, and the awkward overdue conversations on your behalf — using your branding and your existing software. You keep the customer relationships. We do the office work.
How is this different from a debt collection agency?
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Collection agencies pick up accounts after they've already gone bad. We start at day one — same-day invoicing, friendly follow-ups, and the work is done in your name so homeowners and property managers never know there's anyone else involved.
Do you work with ServiceTitan, Housecall Pro, or Jobber?
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Yes — those are our three most common integrations, along with FieldEdge, Service Fusion, and direct QuickBooks. We get access on Monday and the first invoices go out the same week. No new software for your office to learn.
We're an owner-operator with just a few trucks. Are we too small?
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No. Owner-led shops are the most common companies we work with. The pain of doing books at night is biggest exactly when there's no one else to do them.
Will you call my residential customers?
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Only the rare ones who haven't paid after a couple of polite reminders — and always in your shop's branding and tone, never anything that sounds like a collection agency. Most residential payment is collected through online pay links before a phone call is ever needed.
Can you handle warranty, insurance, and restoration billing?
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Yes. Insurance and restoration work has its own workflow — adjuster follow-ups, supplements, and depreciation recapture — and it's one of the biggest places we recover dollars that would otherwise quietly disappear.
What does this cost?
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Pricing is based on account volume, not a percentage of what we collect — so we're not incentivized to be aggressive with your customers. Most plumbing companies fit between $1,500 and $4,500/month. See pricing for plan details, or reach out and we'll walk you through it.
Get your nights and weekends back.
A quick conversation, a clear plan, and the office stops following you home.